Returns and Refunds

Returns

Returns without an authorized return request will NOT be accepted under any circumstances

Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle free return or exchange process.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is authorized, make a separate purchase for the new item

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Eligibility for Return

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging
Purchases made between January 1 to November 20 - Return requests must be submitted within 30 days from the date of delivery. No Return request will be authorized after this period
Purchases made between November 21 to December 31 - Return requests must be submitted by January 10

Preparing to Return

To start a return, you can contact us at sales@duelonjewel.com or call us at 408-800-7134
After your reurn request is authorized, an unpaid return label will be emailed to you
All items must be returned in their original packaging with the security tag intact. Please make sure that the item has packaging material like bubble wrap etc. to prevent any damage during shipping
Package needs to reach our address within 10 days from the date of the return request is authorized. Return packages will be accepted after this period if the package shows that it was shipped within 10 days of return request authorization.

Refunds

Refund for “Damaged or Incorrect Item”

If you are returning due to damaged or incorrect item received, a full refund will be issued

Refund for “Other Reasons” other than Damaged or Incorrect Item

If you are returning due to any other reason, the cost of shipping the product to the buyer plus the cost of return shipping will be deducted from the refund
Please allow 3 to 5 business days to process and issue your refund on your original form of payment

Exceptions / non-refundable items