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Policies

Return Policy

Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle free return or exchange process.
Steps to Return
-  All Return requests must be submitted within 7 days from the date of delivery. No Return request will be authorized after this period. (Purchases made between January 1 to November 20)
- All Return requests must be submitted by January 10 for purchases made between November 21 to December 31.
-  An unpaid return label will be emailed to you.
-  All items must be returned in their original packaging with the security tag intact.
-  Package needs to reach our address within 10 days from the date of the return request is authorized. Return packages will be accepted after this period if the package shows that it was shipped within 10 days of return request authorization. 
Refund for “Damaged or Incorrect Item”
-  If you are returning due to damaged or incorrect item, follow “Steps to Return” and a full refund will be issued plus the cost of return shipping.
Refund for “Other Reasons” other than Damaged or Incorrect Item
-  If you are returning due to any other reason, follow “Steps to Return” . The cost of shipping the product to the buyer will be deducted from the refund.
- A restocking fee of 25% of the product cost will be charged after the above mentioned return deadlines. This fee applies to all “Reasons of Return” 
-  No refund will be issued if the items have been damaged, altered or security tag is broken. 
-  Please allow 3 to 5 business days to process your return order and issue a refund. 

100% Price Match Guarantee 

At Duel on Jewel we strive hard to provide our customers high quality fashion jewelry at unbeatable prices. However if you find a price lower at our competitors website or www.duelonjewel.com after your purchase from our website then we will refund you the difference.
100% Price Match Guarantee applies to
• Purchase of the item from www.duelonjewel.com is required to apply for a refund
• Price difference applies to full cost of the item minus sales, promotions and taxes. Items that are auctioned do not apply.
• Item must have the same product detail like plating, materials, color, etc. and available for purchase at competitor’s or www.duelonjewel.com website
• Price Match guarantee is for online websites only
• One claim per item and per customer. Multiple claims on the same item will not be accepted
• Contact us within 30 days of the shipping date of your order with link to the website for a refund of the price difference
• Duel on Jewel Inc. reserves the right to refuse any claim if abuse of this guarantee is found

Privacy Policy
Duel on Jewel Inc. is committed to protecting your privacy. Your information, whether public or private, will not be sold, rented, exchanged, transferred, or distributed to any third party for any reason whatsoever, without your consent,
Any information that is collected at www.duelonjewel.com may be used to:
• Improve customer service with your feedback.
• Offer a fashion jewelry collection on our website that represents your personality with flair.
• Process transactions that will keep you updated on your order, shipping and follow up reviews.
• Send emails related to promotions, coupons, style tips and updates regarding Duel on Jewel .

Sizing Guide

     Bangles and Bangle Bracelets

     Armlets and Anklets

     Necklaces

     Rings